by cindy on March 24, 2011
I sent Kroger an email asking for their coupon policy and eCoupons since so many of you had been sending me emails about issues with eCoupons. Here is what I sent and their reply.
I would like some info on your coupon policy regarding printable coupons, ecoupons ect. If I have eCoupons on my card and paper coupons which coupon will come off first? In most cases I will want to use the paper coupon before the eCoupon because it will double. I ran into a problem where my eCoupon came off but I was not allowed to use the paper coupon. Is there a way for me to choose which coupon to use or could I scan the card after my paper coupons to avoid any issues with eCoupons. I load eCoupons just in case I do not have a paper coupon for the product but I do not keep track of them most of the time the paper coupon is worth more.
Cindy
Dear Cindy:
“Thank you for contacting Kroger regarding our coupon policy. I understand your frustrations and I do apologize for your concerns. This has always been our coupon policy but up until recently has not been enforced in the stores. You do have the option to remove coupons from your card if you need to so you can get the better deal. Again I do apologize for your experience. Thank you for taking the time to share your feedback.”
Sincerely,
Consumer Affairs
I never did get an official coupon policy.
by cindy on November 5, 2009
I contacted Kroger a while ago asking for there coupon policy. I finally got a response back from them and wanted to share it with anyone who needs it.
Dear Cindy:
Thank you for contacting The Kroger Co. Here is the coupon policy, I hope this is helpful.
Double Coupons:
- Manufacturer coupons of $.50 or less will be “Doubled”.
- Manufacturer coupons of $.51-$1.00 will be redeemed for $1.00 Manufacturer coupons over $1.00 will be redeemed at face value. This Does Not apply to “Free”, Kroger, Catalina, Retail Food Store coupons, Electronic Coupons on the Kroger Plus Card or items prohibited by law.
Pharmacy Coupons:
- Does Not accept Competitor Pharmacy Coupons. Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Program.
General Coupon Policy:
- Limit One (1) manufacturer coupon per item.
- Items must be purchased in sizes specified on the coupon.
- Amount refunded cannot exceed the price of the item.
- The store manager has the right to accept, decline, or limit the use of ANY coupon upon view.
- The store manager has the right to limit the Quantity of coupons/items used/purchased in a single transaction, by a single customer, or in a single day.
- Does Not accept expired manufacturer coupons.
- Customer is responsible for tax on all items even “Free” items.
Thanks again, and have a good day.
Sincerely,
Melissa List
Consumer Affairs