I contacted Kroger a while ago asking for there coupon policy. I finally got a response back from them and wanted to share it with anyone who needs it.
Dear Cindy:
Thank you for contacting The Kroger Co. Here is the coupon policy, I hope this is helpful.
Double Coupons:
- Manufacturer coupons of $.50 or less will be “Doubled”.
- Manufacturer coupons of $.51-$1.00 will be redeemed for $1.00 Manufacturer coupons over $1.00 will be redeemed at face value. This Does Not apply to “Free”, Kroger, Catalina, Retail Food Store coupons, Electronic Coupons on the Kroger Plus Card or items prohibited by law.
Pharmacy Coupons:
- Does Not accept Competitor Pharmacy Coupons. Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Program.
General Coupon Policy:
- Limit One (1) manufacturer coupon per item.
- Items must be purchased in sizes specified on the coupon.
- Amount refunded cannot exceed the price of the item.
- The store manager has the right to accept, decline, or limit the use of ANY coupon upon view.
- The store manager has the right to limit the Quantity of coupons/items used/purchased in a single transaction, by a single customer, or in a single day.
- Does Not accept expired manufacturer coupons.
- Customer is responsible for tax on all items even “Free” items.
Thanks again, and have a good day.
Sincerely,
Melissa List
Consumer Affairs
{ 8 comments… read them below or add one }
It’s funny you posted this today because I was at Krogers on tuesday and I had 3 coupons for the boxed potatoes 1 I received in the mail the other 2 I printed off the internet. The cashier told me that they cannot except more then 2 coupons for the potatoes per transaction. I explained to her I always use more then 2 at a time. One for each item I purchase. She got very upst so I nicely said I would split the transaction into 2 so I could use all 3 coupons. I have never had a problem before so it depends on who is checking you out. The policy really isn’t clear. How are we to know what each store manager will except? Also most will double all coupons even if they say not to. But you can get that cashier who won’t do it. Thanks for the info Cindy.
I had the same problem. I had several items yesterday where I had cut out coupons, and then more than one internet printable from different sites and whatnot. The girl would only let me use 1 coupon per item. I even had 3 $.75 off of 3 Hamburger Helper. She only let me use one coupon even though I had 3 boxes of hamburger helper. I have never had this in the past, I was just there On Friday and they took all the coupons I had without question. I lost out on over $30 worth of coupon discounts. I guess it depends on the cashier, but when you get someone who won’t do it, then it is a big mess, because she was counting all my items and matching them with a coupon, and it took forever. I was not happy. I didn’t want to split the transactions because I had way too much stuff, so I just ate the price.
Emily, She was right you would have had to buy 9 boxes of Hamburger Helper to use all 3 coupons because the coupon states $.75/3. You need 3 items to use that one coupon. If the coupon would have said $.75/1 then you could use all 3 coupons. I hope that makes since.
Yea, that makes sense. Ok, so here is where I confused: When you say you can get an item free by the sale and then printing a coupon “here” and “here”. That is 2 manufacturer coupons. In the past I have not had a problem, but this time, she would only ring up one, so I didn’t get the item free. Am I doing something wrong? Like, you say you can print coupons twice per computer per site, but what is the point in that if they will only take one? Is there anywhere that will take them all? I thought that Meijer was more strict that Kroger, but it seems that their policies are very similar.
Emily, The point to printing more than one coupon is because I would get more than one item for Free. I would get as many as I have coupons for. For example the StarKist Tuna is on sale for $1 and I found a $.50 printable for that item that would make it Free after Kroger doubles the $.50 coupon. I will max all my prints and buy the same amount on tuna as I have coupons for. If I have 6 coupons for $.50/1 Starkist tuna I will buy 6 StarKist tuna to use all the coupons I have and get 6 for free. Do I just want to print one coupon and only get one for free. Heck no, I want as many as I can print because I stock up on these items.
When I say you can print the coupon from here and here I am giving you options to print from. I am not saying to use both coupons on one item.
I will sometimes tell you to stack a coupon with a store coupon and you can do that.
I hope this helps.
Do you ever have a problem with the limit of coupons they will double? I had one cashier that told me Kroger policy was to only double 2 of the same coupon. The register didn’t do it, she forced the extra coupons in at half the price so they would double to the face value of the coupon. The problem is that the 25 cent coupons she forced in as 12 cents, I lost a penny on each one. Not a huge deal but when you are trying to save every penny, it counts! Didn’t see that in the ‘policy’ you recieved and never had a problem before. Makes it a pain to split transactions and count ‘Super Mega’ items and so on. Just wondering if anyone else had the same. THANKS for all your grocery posts!!! I have saved HUNDREDS thanks to you! you are awesome!!! ~Amber
Different Krogers have different coupon policies when it comes to the amount
that is doubled. My Kroger only doubles up to .50 coupons. A .75 coupon
is worth .75 a .50 coupon is worth $1.
If there is a great ad I drive 1 hour to another Kroger that double coupons up
to $1. So $1 coupon is worth $2. Both stores will double 3 like coupons.
If I buy 3 boxes of potatoes and have 3 .40 coupons all 3 will double. One store will take more at single value and the other store won’t even allow you to use more than 3 like coupons. The point is so one person doesn’t get everything and then the store is out or so that people don’t stock up to resell
the items. In some areas that is a big problem. No matter what store you shop at there are always those cashiers that don’t do well with coupons, find out who they are and don’t go through their line. Every store has a button on the register to make a coupon not double, there is a cashier at meijer that won’t double coupons that say do not double so I go through the self check-out because the computer doubles them
It takes time and patience to be cheap, but its well worth it.
b
u
So I went to Kroger today. I am normally a loyal Meijer shopper but Kroger had some good deals and I wanted to catch those. Am I wrong but I thought after seeing on the various couponing sites that you could use the e-coupon from the Kroger site and stack it with a manufacturer coupon. I had my trip all planned out, was all excited and then it all went bad. Spent 15 minutes at the (oh goodness I can’t remember what it’s called now, the counter at the side of the lines with the manager) trying to get my 3 dollar, 2 dollar and 4 dollar e-coupon money reimbursed. The woman working behind the counter and then the manager acted like I was stealing the money from THEIR paycheck. I was not trying to “pull a fast one” on them. Correct me if I am wrong but aren’t you allowed to use the Kroger e-coupon downloaded savings on your card stacked with a manufacturer coupon?